FAQs

How to log in

If you’re a member or have been before, you will already have an account set up for you. You will need to log in using your email that we have on your existing or previous GEL Membership and select ‘forgot password’ to create a new password for future logins. 
If you don't receive your password email, please check your junk mail as sometimes the email lands there.

Forgot password

If you have forgotten your password, simply enter your email on the login page and select ‘forgot password’. You will receive an email with a link and instructions on how to reset your password. Please check your junk mail too as sometimes the email lands there.

Do I have an account?

Select 'forgot password' at the login screen

You will be prompted to type in your email address and select 'submit'.

If you have an account, you will receive an email to reset your password. If you do not have an account, a message will appear stating 'email address not found'. If this happens, proceed back to the login screen and create a new account. 

View and change my personal or contact details

1. Log into the member portal
2. Select 'Account'
3. Navigate to ‘Edit Profile’
4. Update your personal or contact details. 

Please note, once your account is created you cannot update your email address in the online portal and you will need to email us at info@geleisure.com.au or call us on 9575 7100 to have it changed manually. 

View and change my direct debit details

1. Log in to the member portal
2. Click on ‘Payment settings’
3. Click on ‘Add new payment method’
4. Enter new payment method details and click ‘Next’ to save

The new direct debit details will automatically become your new payment method and you will now have the option to ‘Delete’ your previous direct debit details. However, you can keep multiple direct debit methods saved in your portal and change these at your discretion. To do this:

1. Add and save your payment methods following above instructions
2. To the far right of your contract, there is an arrow pointing down, click on this.
3. Select your desired payment method from the drop-down options.

Freeze my membership payments

1. Log in to the member portal
2. Click on ‘Contract details’
3. Select the contract you wish to freeze
4. Click on ‘Freeze contract’
5. Click on ‘Voluntary suspension of membership’ and click ‘Next’
6. Enter your freeze start and end date by using the down arrow to open calendar
7. Select a reason for the suspension using the down arrow
8. Click ‘Confirm’ to finalize your membership freeze

Please note all suspensions must be a minimum of 14 days and the maximum number of months you can suspend per calendar year is six months.

Editing or cancelling a membership freeze

1. Log in to the member portal
2. Click on ‘Contract details’
3. Select the contract you wish edit the membership freeze for
4. Next to ‘Freeze contract’, click on ‘More options’ and a freeze management screen will appear
5. Click on the ‘Edit’ button next to the freeze you would like to edit or delete
6. From here, you can edit the freeze dates and reason, or you can delete the freeze entirely by clicking ‘Remove freeze’
7. Click ‘Confirm’ to finalize your changes

Please note, you cannot edit or delete a freeze once the freeze has started. If you need assistance once the freeze has started, please email administration@geleisure.com.au or call us on 9575 7100.

Why have I not received an email to reset my password?

This might be because the email has gone to your ‘junk mail’ – please check this folder of your emails.

Another reason might be because you are trying to log in with an email that is different to what we have on our system.

Please call us on 9575 7100 or email us at info@geleisure.com.au for further assistance.

How to book a class:

1. Once you have logged in, select the [Book] tab
2. To view classes, select centre
3. To change centre, select 'change centre' -  GESAC or Caulfield Recreation Centre
4. Choose your class and select [Book now]

If you need assistance with your booking email info@geleisure.com.au or call 9575 7100 daily between 9.00am - 5.00pm

To cancel your booking:

1. Log in to the member portal using your email and password

2. Select [My Bookings], then select [cancel booking]

Penalties may apply for non-attended members who do not cancel their bookings.

Cancellation and No Show Policies

The following policy applies to members who use the group fitness programs across all Glen Eira Leisure facilities:

Cancellation

If you’re unable to attend your class, please cancel your booking at least two hours before the class starts. Most classes have waiting lists, so we would like to be able to give as much notice to others if a position in the class becomes available.

Online Booking Access

Within reason, if a member is consistently not attending a booked class (without cancelling), they may have their online booking access temporarily removed. Warnings and notice will be given before any action is taken.

If this happens, members are still able to book classes at reception and all existing bookings will remain.

Unexpected circumstances

We understand that sometimes you need to cancel out of class within two hours of it beginning.
In these cases, please call 9575 7100 and press '1' to let our membership team know.