Festive Season:

Please visit our opening hours page to view our holiday period hours. Please note our stadium will be closed for resurfacing from 23 December to 29 December. Our steam room at GESAC will be closed from 8am to 10am on Thursday 19 December for servicing. We apologise for any inconvenience.
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    Cancel your membership

    Did you know all Gold, Aquatic and Activate members can suspend their membership for up to six months each calendar year?
    Changed your mind and want to suspend your membership instead? Visit our suspend your membership page.

    If you still wish to cancel please complete the cancellation form below then read and agree to the terms and conditions for cancellation. We will process your cancellation request as soon as possible.

     

    We are unable to process Swim School cancellations through this form.

    To cancel your Swim School membership, please click here to visit our Swim School membership page. 

    Before you go, why not book a complimentary Health Club Consult to get you back on track?

    That's great! We can't wait to help you achieve your goals.

    Click here to book your free Health Club Consult. Please note that clicking this link will not cancel your membership. 

    If you wish to continue with your cancellation, please press 'next'. 

    We're sorry to hear this.

    We're sorry to hear this.

    Click here to get in touch with one of our Membership Experience Consultants.

    We look forward to hearing from you. Please note that clicking this link will not cancel your membership. 

    If you wish to continue with your cancellation, please press 'next'. We will still reach out to you to discuss your experience.

    We're sorry to see you go.

    If your circumstances are temporary, consider suspending your membership - you're entitled to up to six months of free suspension per calendar year. Visit our membership suspension page for details. 

    If you wish to continue with your cancellation, please press 'next'. 

    Take a break!

    Did you know you can suspend your membership for up to six months? Visit our membership suspension page for details. 

    If you wish to continue with your cancellation, please press 'next'.

    To convert to Fitness Passport, fill out the cancellation form and our administration team will contact you to complete the changeover.

    Press 'next' to proceed.

    Thank you for your feedback.

    We're sorry to hear your experience with us was unsatisfactory. Please press 'next' to proceed with your cancellation.

    Click here to get in touch with one of our Membership Experience Consultants.

    We look forward to hearing from you. Please note that clicking this link will not cancel your membership. 

    If you wish to continue with your cancellation, please press 'next'. We will still reach out to you to discuss your experience.

    Click here to get in touch with one of our Membership Experience Consultants.

    We look forward to hearing from you. Please note that clicking this link will not cancel your membership. 

    If you wish to continue with your cancellation, please press 'next'. We will still reach out to you to discuss your experience.

    We're sorry to see you go.

    If there's anything we can do to keep you, please let our Membership team know by clicking here.

    Please note that clicking this link will not cancel your membership.

    To continue with your cancellation, please press 'next'.

    Privacy

    The personal information requested is required primarily for the provision of the service referred to on this form and will only be shared with those directly responsible for providing that service. If you do not provide the information, we may not be able to deliver the service. If you would like to know more about privacy at Glen Eira City Council, including your right to seek access to any information collected on this form, please visit our Privacy page or contact Council’s privacy officer on 9524 3333.

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